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Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
(人を変える九原則 )
- Begin with praise and honest appreciation.
(まずほめる。) - Call attention to other people’s mistakes indirectly.
(遠まわしに注意を与える。) - Talk about your own mistakes first.
(まず自分の誤りを話した後、相手に注意を与える。) - Ask questions instead of giving direct orders.
(命令をせず、意見を求める。) - Let the other person save face.
(顔を立てる。) - Praise every improvement.
(わずかなことでも、すべて、惜しみなく、心からほめる。) - Give them a fine reputation to live up to.
(期待をかける。) - Encourage them by making their faults seem easy to correct.
(激励して、能力に自信を持たせる。) - Make the other person happy about doing what you suggest.
(喜んで協力させる。)